Support

Stampass is currently in pilot. We work with each salon directly during onboarding and respond to support requests by email, usually within one business day.

Email us at hello@stampass.app.

Common questions

The app says "Could not connect to the server."

Check that the device has an active internet connection. If wifi is unreliable, the staff app queues scans locally and uploads them automatically when connectivity is restored.

Camera says "Camera unavailable" on the Scan screen.

The Scan screen requires the device's rear camera and is not available in the iOS Simulator or on iPad models without a rear camera. Use a physical iPhone for staff scanning.

A new staff member can't sign in.

The salon owner must create a Firebase user for them and register their UID in the staff dashboard before they can sign in. Contact the salon owner first; if the issue persists, email us.

A customer's stamps don't update on their iPhone.

Pass updates are delivered via Apple Push Notification Service. If a customer's Apple Wallet stamp count is out of date, ask them to swipe down on the pass in Wallet to refresh, or to remove and re-install the pass from the SMS link we sent at signup.